Terms & Conditions

Effective Date: 29 July 2025

Welcome to Mindfuel Counseling. These Terms & Conditions apply to all counselling sessions, workshops and services provided by Mindfuel Counseling, operated by Lena Janssen, Psychologist (M.Sc.) & Systemic Counselor.

By booking or using any service, you agree to these Terms & Conditions.

1. Services

Mindfuel Counseling offers preventive psychosocial counseling, systemic counseling, workshops and educational services designed to promote emotional wellbeing, healthy habits and personal development. The services provided are not psychotherapy, psychiatric treatment, crisis intervention or emergency mental health care. They are not intended to diagnose or treat mental disorders. If, during our work together, it becomes clear that another type of support would better meet your needs, I may recommend referral to an appropriate healthcare professional.

2. Booking

Appointments may be arranged via email or another agreed communication method. A booking is confirmed once both parties have agreed on the appointment.

3. Fees and Payment

Current fees are published on the Mindfuel Counseling website or communicated prior to the appointment. Invoices are payable by bank transfer unless another payment method has been agreed. Workshop registrations made through the website must be paid at the time of booking.

4. Cancellation and Rescheduling

Individual counseling sessions may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment. Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged in full. If Mindfuel Counseling needs to cancel or reschedule an appointment, an alternative appointment will be offered as soon as reasonably possible.

5. Workshops

If you are unable to attend a workshop session, you may request to attend the same session during a future workshop cycle, subject to availability. Workshop places are personal and cannot be transferred without prior agreement.

6. Online Sessions

Online sessions are conducted via Google Meet or another secure platform agreed upon in advance. Clients are responsible for ensuring they have a private environment and a stable internet connection. While reasonable efforts are made to protect confidentiality, no online platform can guarantee complete security.

7. Client Responsibilities

Clients are encouraged to participate openly and honestly. You remain responsible for your own decisions, actions and wellbeing throughout the counselling process. Meaningful change requires active participation between sessions.

8. Confidentiality

Information shared during sessions will be treated confidentially. Confidential information will only be disclosed where required by law or where there is a serious concern regarding the safety of the client or another person.

9. Records

Basic administrative records may be maintained to support the counseling process and comply with legal obligations. Personal information is handled in accordance with the Mindfuel Counseling Privacy Policy.

10. Intellectual Property

All workshop materials, handouts, exercises, workbooks and website content remain the intellectual property of Mindfuel Counseling unless otherwise stated. They may not be copied, distributed or used commercially without prior written permission.

11. Limitation of Liability

Mindfuel Counseling provides services with professional care and diligence. However, no specific outcomes or results can be guaranteed. To the fullest extent permitted by applicable law, Mindfuel Counseling shall not be liable for indirect or consequential damages arising from the use of its services. Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

12. Applicable Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent courts of the Netherlands unless mandatory law provides otherwise.

13. Contact

Mindfuel Counseling
Lena Janssen
Psychologist (M.Sc.) & Systemic Counselor

The Hague, The Netherlands

Email: LJ@mindfuelcounseling.nl

Website: www.mindfuelcounseling.nl